Privacy Policy

CueScout helps founder-led teams monitor configured public or connected sources, review matched conversations, draft replies, copy tracked links, and record outcomes.

CueScout does not automatically post, vote, comment, send direct messages, or operate your community accounts in the MVP product.

Account data such as your name, email address, authentication state, and password reset metadata.

Product setup data such as product names, descriptions, positioning notes, keywords, competitor keywords, target communities, excluded terms, brand voice samples, preferred call-to-action style, and forbidden claims.

Source and scan data such as configured platforms, connection state, scan requests, source health events, matched public posts, match reasons, lead feedback, reply drafts, copied tracked links, posted-state markers you set manually, and revenue events you log or receive through connected billing webhooks.

Integration data needed to operate connected sources or providers, including OAuth tokens when you choose an OAuth path, API-key configuration state, webhook delivery metadata, and provider identifiers from billing or revenue systems.

Usage and diagnostics data such as page views, product events, error logs, IP-derived request metadata, browser/device information, and support messages.

To create and secure your account, operate the app, run configured scans, generate and display reply drafts, maintain tracked-link redirects, attribute outcomes, and show reports.

To improve lead matching, tune product setup quality, diagnose failed scans or billing webhooks, prevent abuse, respond to support requests, and understand product usage.

To send service messages such as account, billing, security, support, and operational notices.

CueScout may scan public conversations from configured sources such as Reddit, Hacker News, and Quora. Public scan mode does not require us to control your account.

Optional OAuth readiness may be used for source connection flows where available, but OAuth access is not a promise that a platform approves a specific use, prevents rate limits, or guarantees account safety.

You are responsible for using generated drafts and public-source information in a way that respects each platform, community, and applicable law.

Reply drafts are generated from product context and matched conversation context. You should review, edit, and decide whether to post each draft yourself.

CueScout does not guarantee that a draft is accurate, compliant with a community rule, accepted by a platform, or suitable for every audience.

We may use product analytics tools such as PostHog to understand product usage and improve the workflow.

Tracked links may record redirect events and related campaign parameters so you can measure whether a reply led to visits or outcomes.

Billing webhooks are processed from our payment provider, Polar, to update subscription state, record revenue attribution, and prevent duplicate processing.

We do not sell your personal information.

We may share information with service providers that help run the product, including hosting, database, authentication, analytics, AI, email, billing, logging, and support providers.

We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer such as a merger, acquisition, financing, or sale of assets.

We keep information for as long as needed to provide the service, comply with legal obligations, resolve disputes, prevent abuse, and maintain business records.

We use reasonable technical and organizational safeguards, but no internet service can guarantee absolute security.

You can update product setup, disconnect supported integrations, request support, or ask us to delete account data subject to legal, security, billing, and backup retention limits.

You can control browser-level cookies and tracking settings. Some choices may affect product functionality.

Questions about this Privacy Policy can be sent to hello@cuescout.com.